Revenues & benefits support
Helping you manage demand, reduce backlogs, and ensure timely payments nationwide.
Revenues + benefits processing
Managing staffing levels for Revenues and Benefits processing can be challenging. That’s where Meritec comes in. Our reliable and cost-effective remote processing service is designed to handle backlogs, cover absences, manage demand spikes, and ensure timely payments to claimants.
Here to manage the peaks + troughs
Our team of seasoned professionals, each with at least five years of experience is here to support you. Whether you need help with a short or long-term solution, we’re ready to assist.
Nationwide support
Our remote Revenues and Benefits processing service is available nationwide, giving you the flexibility to manage demand fluctuations effortlessly while consistently meeting your citizens' needs.
“Since 2018, Meritec has proven to be an indispensable partner to the Benefits Service, fundamentally strengthening its capacity to deliver critical benefits and support to residents. Through the establishment of a resilience contract, Meritec provided highly trained staffing solutions that have been crucial for maintaining uninterrupted administration, particularly during periods marked by intense change and uncertainty.
Meritec’s staffing model delivered vital flexibility, allowing the Benefits Service to scale operations in response to fluctuating demands while effectively mitigating operational risks. This adaptability was particularly critical in times of high pressure, such as the preparation for the next phase of Universal Credit migration, when continuity of service was non-negotiable.
One of the significant advantages brought by Meritec was its capacity to generate financial savings. By offering a flexible and responsive workforce, Meritec minimised the overhead often associated with traditional staffing approaches. As a result, the Benefits Service was able to maintain high standards of delivery while ensuring cost-effectiveness and prudent allocation of public funds.”
“Since 2015, Meritec has played a crucial role in supporting the Welfare Service through a resilience contract, providing trained staffing solutions that ensure the uninterrupted administration of critical benefits and welfare support.
They have enabled us to adapt to unprecedented changes and continue to meet statutory obligations without compromising on quality or cost effectiveness. Their third-party resilience staffing model provided essential flexibility, risk mitigation, and financial savings in a challenging and competitive labour market.
The use of Meritec was not only justified but imperative, particularly as the Welfare Service prepared for the next phase of Universal Credit migration and the ongoing need to administer critical government support to residents. They ensured continuity, flexibility, value for money and quality service provision.”
Donna Radley, Head of Welfare, London Borough of Barking & Dagenham
"We are delighted with the service provided by Meritec under our Benefits Resilience contract. Their team brings a wealth of experience and deep knowledge of the benefits landscape, which has been invaluable in supporting our service delivery. What sets Meritec apart is their flexible and responsive approach, they consistently adapt to our evolving needs and priorities with professionalism and care. Their collaborative style and commitment to excellence have made them a trusted partner in strengthening our resilience and improving outcomes for residents. I’d thoroughly recommend Meritec to my peers and look forward to continuing this successful relationship."
Eamonn Hennessy, Head of Service - Benefits. London Borough of Waltham Forest
Speak to an expert
See how our Flexible Resourcing Solutions can make a difference for your business. The Meritec team is here to provide all the details you need. Reach out today to find your perfect solution.
