Public sector & local government
Doing more with less has been the reality for UK councils for over a decade. We’ve been helping make that possible since 1996.
Meritec has worked with over 400 UK public sector organisations: councils, housing associations and central government departments, to digitise services, automate workflows and give residents the self-service experience they expect.
Public sector organisations face a specific set of operational pressures that off-the-shelf software rarely solves.
Rising demand, reducing budgets
Resident expectations for digital services have risen significantly. Council teams are handling more volume across waste, housing, revenues and benefits, and customer services - with the same or fewer staff. The only path forward is smarter digital processes.
Legacy systems that don’t connect
Most councils operate across a patchwork of legacy platforms that don’t share data. Residents end up repeating themselves. Officers end up re-entering information. And the true cost of fragmented systems in officer time, errors and duplicate records rarely shows up in a budget line.
Channel shift that doesn’t quite shift
Moving residents from phone and in-person contact to self-service digital channels requires more than a web form. It requires end-to-end workflows that route requests correctly, update residents automatically and give back-office teams real-time visibility. Without that, the phone keeps ringing.
Fraud that costs front-line services
Every pound lost to fraud cannot be spent on front-line services. Councils need automated detection workflows that flag anomalies, generate audit trails and route cases for investigation - not manual spot-checks that catch fraud months after the fact.
A platform built for public sector complexity. Configured for your council’s specific services.
Meritec’s low-code platform is configured to the specific services each council or housing association provides - not forced into a generic template. It connects your existing back-office systems, automates the workflows that generate the most officer time, and gives residents the self-service access they expect from modern public services.
Custom CRM and case management:
built around your service areas
Resident self-service portal:
My Account, 24/7 access
Digital web forms and workflow automation
Fraud detection workflows:
rules-based flagging and audit trail
Revenues and benefits support:
including Meritec Flex resourcing
What it looks like in practice.
NEWARK & SHERWOOD DISTRICT COUNCIL | Local Government
‘Enabled the Council to terminate several cost streams by migrating to a more modern and cost-effective solution.’
Jill Baker, Business Manager: Customer Services, Newark & Sherwood District Council, on adopting the Meritec low-code digital platform.
"The platform enabled true digital working and provided the facility to extend the digital experience across the Council’s services."
Public sector clients
400+
Serving the sector
1996
Platform & support
UK-based
DEPARTMENT FOR EDUCATION | Central Government | 2022
Custom fraud detection workflow built for the Department for Education.
In 2022, Meritec collaborated with the DfE to create a custom low-code, rules-based fraud detection workflow solution: demonstrating the platform’s capability to deliver tailored solutions at central government scale.
Fraud detection logic
DfE collaboration
Central govt
Rapid configuration
Frequently asked questions
How many UK councils has Meritec worked with?
Meritec has worked with over 400 public sector organisations across the UK since 1996, including district councils, borough councils, county councils, housing associations and central government departments including the Department for Education. The public sector is where Meritec’s heritage is rooted.
Can Meritec’s platform integrate with our existing back-office systems?
Yes. Meritec has 30 years of systems integration experience and an established API library covering most major local government back-office platforms. Integration scope - what connects to what, and how data flows between systems - is confirmed during the discovery phase before any project commitment. The platform is designed to work alongside existing systems, not replace them wholesale.
Does Meritec offer Revenues and Benefits support?
Yes. Meritec Flex provides highly skilled Revenues and Benefits processing professionals who act as an extension of your in-house team: covering absences, backlogs and peak demand periods. All Flex professionals have a minimum of five years’ Benefits processing experience and are ready to operate from day one.
Is Meritec’s platform suitable for housing associations as well as councils?
Yes. Meritec works with housing associations across the UK on tenant self-service portals, workflow automation and CRM. The platform is configured to the housing association’s specific services and tenancy management processes. One housing association case study is available on the Meritec website, View Case Study.
It’s time to make your work flow.
Tell us which services you’re looking to digitise or automate. We’ll draw on 30 years of public sector experience to show you what’s possible.
