How Our Platform Works
Solutions that streamline your operations, automate key processes, and empower your organisation to adapt and thrive in an ever-evolving digital landscape.
Leading the charge in digital transformation
With over 27 years of experience, Meritec has empowered organisations of all sizes to digitally transform their manual, paper-based, and resource-heavy processes into streamlined, efficient solutions.
Streamline tasks, safeguard your information
Curious about the benefits?
Meritec’s digital
transformation toolkit
Low code
Empower your team to create and manage custom digital workflows with ease. In just a few hours of training, even non-technical staff can build their workflows, apps, and automation.
WFaaS
(Workflow
as a Service)
Custom workflows designed to match your way of working, fully integrated with your systems. Save time, increase efficiency, and let us handle the heavy lifting.
Customer portals
Give your customers, partners, and employees 24/7 access to essential data. From invoices and job updates to secure messaging, everything they need is just a click away, anytime, anywhere.
Customer Experience Management (CXM360)
Gain a comprehensive, 360 view of every customer interaction by integrating data from multiple legacy sources. With a "single-pane-of-glass" view, you’ll have all the key information you need at your fingertips.
What is digital transformation?
As organisations grow, their processes often evolve haphazardly, leading to inefficiencies that frustrate employees and customers alike. Many businesses rely heavily on manual input, which can be slow and cumbersome, especially when customers expect seamless digital interactions. That's where Digital Transformation comes in.
Digital Transformation integrates digital technology into every aspect
 of your organisation. It’s about rethinking how you operate and deliver value, using digital tools to streamline processes, enhance customer experiences, and foster innovation.
If you’re ready to boost efficiency, delight your customers, and future-proof your business, Digital Transformation should be at the top of your strategic agenda.
Local government
Meritec has partnered with several UK Councils to digitally transform their services. Through our Low Code platform, CRM, and My Account self-service portals, councils have streamlined various service areas, from Waste Management to Customer Services. We've also developed specialised offerings, such as Garden Waste subscription management and Information Governance management, continuously expanding our capabilities to meet the needs of local government systems.
Central government
After years of working with Local Government, Meritec expanded its expertise to Central Government in 2022. We collaborated with the Department for Education (DfE) to create a custom Low Code, rules-based fraud detection workflow solution, showcasing our ability to deliver tailored solutions nationally.
Private sector
In 2023, Meritec expanded into the Private Sector, bringing our innovative, custom-built solutions to a diverse range of companies. This move has been a success, with businesses of all sizes across various industries benefiting from our expertise in digital transformation, proving Meritec as a trusted partner beyond the public sector.
Social landlords
In 2020, Meritec teamed up with an award-winning Social Housing Landlord to implement our Low Code platform, CXM360, Tenant Portal, and Tenant App. Since then, our partnership has grown stronger, proving the value of digital transformation in this sector. With our evolving product portfolio and dedication to innovation, we continue to be the go-to partner for forward-thinking organisations in the housing industry.
Service delivery for the digital age
The shift to digital communication is in full swing, and we're here to help you stay ahead. At Meritec, we've partnered with various organisations to develop smart, streamlined digital solutions that make your online transformation smooth and straightforward. It's faster and easier than ever.
One centralised platform
Say goodbye to juggling disconnected processes, spreadsheets, and systems. With Low Code, you can seamlessly integrate all your workflows into one unified platform. Enhance customer experiences and elevate your business with a wide range of features, all fully customisable to suit your needs. As your business evolves, easily add new modules and workflows. Ready to unify your manual systems? Our Low code digital platform has you covered.
Self-service portals
Empower your customers with 24/7 access to their information, payments, and enquiries—all within your branded digital portal.
Any device,
any time
Whether at home, in the office, or on the go, customers and staff can easily access everything they need, supporting seamless remote and hybrid work.
Secure & GDPR compliant
Rest easy knowing your portal is secure and fully GDPR compliant. Our UK-based Tier 3+ certified data centres ensure top-level protection, with flexible data retention options.
Lightning-fast response
Customers receive instant acknowledgements and their requests are swiftly directed to the right department. They’ll stay informed with real-time updates as their cases progress through your efficient workflows.
Unleash the power
of Meritec
Let our expert team guide you in transforming your business processes into a streamlined operation that maximises efficiency and output.
