Our people

+ our values
At Meritec, our dedicated team and shared principles are the foundation of every solution we deliver, ensuring excellence, innovation, and a client-first approach.
At Meritec, our success is driven by our people and guided by our values. Behind every innovation, every solution, and every client success story is a team of dedicated professionals who share a common vision: to create real, lasting value through cutting-edge digital solutions.
Meet the team
At Meritec, our team is a dynamic blend of talent, bringing years of experience from working with over 400 clients across the public & private sectors. We’ve built a reputation for excellence, driven by the expertise and dedication of our people. Meet some of the key members of Team Meritec, who embody our #OneMeritec spirit.
Adam Wilkinson
Director
Adam is our Technical Director with a genuine passion for digital transformation and automation. He excels at seeing the big picture and leverages his experience to uncover opportunities, helping organisations unlock the full potential of their digital solutions.
Adam Gardner
Director
Adam has been a key driver at Meritec since 2008, bringing his passion for building strong relationships and delivering exceptional customer experiences. At the core of his approach is a dedication to partnerships, working collaboratively towards common goals and fostering lasting bonds based on trust. Whether you need expert advice, reliable support, or just a friendly chat, Adam is here to add a personal touch to our service. Your success is his top priority!
Sally Hustwick
Director
Sally is the heartbeat of Meritec, managing Finance, Business Support and HR with a blend of expertise and enthusiasm. With years of experience steering finance and support teams, Sally is the go-to person for all things within her domain and beyond. Her reliability, efficiency, and proactive approach ensure that she delivers exactly what’s needed, right when it’s needed.
Alex Abbey
Head of Sales + Marketing
Alex, our seasoned sales and marketing leader, is at the forefront of connecting SMEs with game-changing business process automation. With a knack for forging new relationships, Alex is dedicated to guiding businesses through transformative journeys, helping them unlock their full potential.
Declan King
Head of Customer Success
Declan is an expert in digital and technical solutions, specialising in translating complex requirements into straightforward, value-driven results. With years of experience tackling intricate projects for large councils, housing associations, and central government departments, Declan ensures every solution is delivered on time, to specification, and with a focus on exceptional customer experience.
Zahid Ghani
Head of Technical Services
Zahid is our go-to expert for all things technical infrastructure, overseeing the platforms that power Meritec's solutions. With over 30 years in the field, Zahid combines deep technical knowledge with a friendly, hands-on approach. As a crucial part of the Meritec team, he excels in running an efficient and effective operation, ensuring everything runs smoothly and that there's no challenge he can't tackle.
Joanne White
Head of Revenues + Benefits
With nearly three decades of hands-on experience in Revenues & Benefits, and over ten years as a cornerstone of the Meritec Flex Team, Joanne is committed to ensuring every customer interaction exceeds expectations, further positioning Meritec as the leading choice in remote processing. Her key strength lies in blending her deep-rooted subject expertise with strategic resource planning, process optimisation, and policy development—all the while, keeping a forward-thinking focus to ensure the business not only operates efficiently but thrives well into the future.
Our values
Flexible
At Meritec, flexibility is at the heart of everything we do. Whether it’s adapting our internal processes, tailoring our services for clients, or leveraging the latest technologies, we ensure that we remain agile and responsive to meet your needs.
Professional
Our professionalism shines through in every aspect of our work. From our first contact with you to project execution and ongoing support, we’re dedicated to upholding the highest standards. Our long-standing client relationships are a testament to our consistent, top-notch service.
Hardworking
We pride ourselves on a culture of getting things done right. Our team’s dedication drives us to deliver practical, high-quality solutions quickly and efficiently. We work tirelessly to ensure that every project meets our rigorous standards and exceeds your expectations.
Friendly
At Meritec, friendly means building lasting relationships through collaboration and approachability. Our clients value working with us because we're supportive, attentive, and focused on making every interaction smooth. This personable approach, combined with our expertise, helps us consistently exceed expectations and foster strong, long-term partnerships.
Quality
Quality is the cornerstone of Meritec’s approach. From our skilled team and comprehensive service offerings to our meticulous project implementation and exceptional customer service, we’re committed to providing solutions that are both effective and affordable.
Teamwork
At Meritec, we believe that teamwork makes us stronger. Our diverse team, with its blend of technical and non-technical expertise, collaborates seamlessly to ensure an outstanding customer experience. We hire for attitude and personality, and our team ethos reflects in the exceptional service we provide.
Contact the Meritec team
Our team will be delighted to talk to you about any of our offerings.
