The business world doesn’t stand still, and organisations need to adapt and progress if they want to thrive. Reinvention, transformation, evolution – these things might sound daunting, but they don’t have to be. Change is exciting, especially when it makes things better for your employees and customers. The key to effective change is understanding what…
There’s no denying that digital transformation and automation makes a business more efficient, but that’s not the only benefit. Automation can improve customer experience, enable your teams to do their jobs more effectively, and save you money. But one of the less talked about benefits of digital transformation is its impact on your reputation. Here…
Business growth means extra costs, right? After all, you can’t process additional orders if you haven’t got the staff to fulfil them. You can’t take on extra clients if you haven’t got people to manage their needs. So you need to grow your team. And that means high recruitment and training costs, additional employee salaries,…
Customer expectations have changed. We still love the personal touch and want the ability to speak to a human when we need to, but we also like having a self-serve option. Think about how you interact with your bank, your favourite retailer, or your local council. The days of standing in line to open a…
Business Process Automation, or BPA, is a phrase that is becoming more and more prevalent in the SME business world. It is no real surprise, with the current bleak economic outlook and tough trading conditions we are facing, that SMEs are looking at their internal efficiencies to discover where “marginal gains” can provide them with…
Many people hear the word automation and think it involves loads of complicated software and a lot of extra costs. But while there are certainly some elaborate and expensive solutions on the market, automation isn’t all that complicated and doesn’t have to cost the earth. Plus, the time it saves your teams, the increased efficiency…
How many times do you or your employees say things like, “it’s only a five-minute job?” And five minutes isn’t a lot. It wouldn’t be worth the time, effort or money to automate something that only takes five minutes, would it? But what if an employee was doing that five-minute job twelve times a day?…
The automation of business processes is becoming a huge game-changer for many companies in the face of rising costs and challenging trading conditions. Any way that a company can save time and money whilst improving their service is always going to be of interest. Business process automation can deliver this, but what actually is it…
Have you ever calculated how much time is spent on repetitive admin tasks? How much time is lost having to redo work? How many delays are caused by missing data, inefficient approval processes, and spreadsheets not being updated on time? Those five or ten-minute jobs might not seem significant, but they all add up. Did…
Meritec has donated £5000 to Airedale Hospital in Keighley to help kit out their wellbeing rooms with a lorry full of goods, including televisions and microwaves. Recognising the Difficulties Recognising the difficulties that the NHS is under during the on-going COVID19 pandemic, Meritec contacted the hospital to see what they needed and staff at Airedale…