“Following a redesign of our Benefits, Council Tax and Customer Services teams into a Single Front Office environment, we approached Meritec to provide us with an introduction to Housing Benefit. We found them to be flexible, professional and responsive to our requests, the course was very thorough, the materials provided were excellent and the training was very well received by the delegates. Following on from the success of that course we booked Meritec for a Persons From Abroad Training Course and have booked a further introduction to Housing Benefit and Council Tax support course. I would recommend Meritec Training courses to other Local Authorities.”

Camilla Schofield, Head of Human Resources and Organisational Development: Chorley Council

“Cherwell District Council would most certain recommend Meritec and more specifically Richard Stanier for any training; this is based on the ease and professionalism of the initial arrangements to suit our requirements. The course literature was received well in advance of the training dates, and this allowed us time to review; ask for amendments, or simply approve. This was especially helpful as it allowed us time to prep our officers on what to expect and served to reassure us that all the relevant areas were going to be addressed during the sessions.”

Sandra Ganpot, Benefit Services & Performance Manager: Cherwell District Council

“We contacted Meritec, having used their services successfully in the past, as we had a specific request for some bespoke re-fresher training for a recently returning member of staff. The team was very obliging in what they could offer and the trainer involved in preparing the course contacted us a couple of weeks in advance to go through every specific topic that we required covering, tailoring the content to our individual requirements. Everything went smoothly on the day in question and our attendee was very happy with the level of content of the course as well as the presentation skills of the trainer. Overall we were very happy with the experience and would recommend the company to other authorities.”

Matthew Walmsley, System Support Officer: Preston City Council

“Meritec have been great to work with and we have found they deliver a professional service with consistent high-quality standards and they embrace the guidance we present them with to maintain our work continuity. The staff are very friendly, knowledgeable and have felt like part of our team rather than a distant relationship. I wouldn’t hesitate to recommend Meritec to any other council looking for temporary or flexible support in Benefits.”

Marcus Lee, Senior Customer Services Officer: Ryedale District Council

“We have worked with Meritec for a number of years and have found their flexible approach to be both convenient and efficient. Meritec have always managed to provide us with the support we’ve needed and have enabled us to get through times of crisis regarding workloads and resources. Being able to arrange short contracts when necessary has allowed an extra level of flexibility. Their experienced and knowledgeable people have always performed to our desired standards and very often exceed expectations.”

Peter Moss, Operations Manager Revenues & Benefits: Rochdale Borough Council

“We found that we had fallen behind with our work, and even though we were clearing the volume coming in, we were making no headway with the outstanding volume. Having worked successfully with Meritec before, coupled with a competitive rate against the usual agency route, I was confident they would be able to provide high quality staff to help us. Not only were our objectives met but some added value advice provided by Meritec has assisted our usual practices moving forwards. Overall, I am extremely satisfied and would always look to Meritec for support rather than take the agency option.”

Pam Siddall, Head of Revenues, Benefits & Customer Service: Oldham Council