Meritec have over 27 years experience in helping organisations of all sizes to digitally transform their manual, paper-based or resource intensive processes.
No More Headaches. No More Waste.
Digital Transformation saves you money by making things easier, getting rid of repetitive tasks, and keeping your data safe and accessible.
Want to learn more? Why Automate…
Solutions:
Low Code
Enable your in-house resources to manage & develop their own custom digital workflows.
WFaaS
Workflow as a Service: Custom workflows built to work the way you do.
Customer Portals
Provide your customer with 24/7 access to relevant data.
CXM360
Get a 360-degree view of all customer interactions with data from multiple sources.
What is
Digital Transformation?
Many organisations have grown organically over a number of years and as such the processes needed to operate them on a day-to-day basis have evolved over time rather than in a strategic manner.
Often processes are reliant on a lot of human input which can be inefficient for the business, annoying for the employee and frustrating for customers that what to interact with an organisation through the digital-first channels they are increasingly familiar with. Enter Digital Transformation…
Digital transformation refers to the integration of digital technology into all aspects of an organization, fundamentally changing how it operates and delivers value to its customers. It involves the adoption of digital tools, processes, and technologies to streamline operations, enhance customer experiences, and drive innovation..
So, if you’re looking to digitise your processes, gain efficiencies and excite your customers, Digital Transformation should be a key strategy in your armoury.
What is
Digital Transformation?
Many organisations have grown organically over a number of years and as such the processes needed to operate them on a day-to-day basis have evolved over time rather than in a strategic manner.
Often processes are reliant on a lot of human input which can be inefficient for the business, annoying for the employee and frustrating for customers that what to interact with an organisation through the digital-first channels they are increasingly familiar with. Enter Digital Transformation…
Digital transformation refers to the integration of digital technology into all aspects of an organization, fundamentally changing how it operates and delivers value to its customers. It involves the adoption of digital tools, processes, and technologies to streamline operations, enhance customer experiences, and drive innovation..
So, if you’re looking to digitise your processes, gain efficiencies and excite your customers, Digital Transformation should be a key strategy in your armoury.
Local Government
Meritec have helped a growing number of UK Councils to Digitally Transform their service areas. Using a combination of our Low Code platform, CRM and My Account self-service portals, our Council customers have digitally transformed a number of different service areas from Waste through to Customer Services. We have even developed some specific modules for Garden Waste subscription management and Information Governance management.
Central Government
Having spent the majority of our operating years at Meritec working with Local Government we were delighted to be able to bring our skills, expertise & solutions to a Central Government Department in 2022. Working closely with the team at the DfE we have created a custom Low Code business rules based fraud detection workflow solution.
Private Sector
In 2023 Meritec decided to branch out of the Public Sector and take our innovative solutions to the Private Sector. This has proved to be an excellent decision as we are very proud to be now working with an ever-growing number of companies to help them to digitally transform their businesses. As our solutions are custom built and not “off the shelf”: software solutions, organisations of all shapes and sizes across a growing number of industries are benefiting from engaging Meritec as their Digital Transformation Partner.
Social Landlords
Meritec have been working with an award-winning Social Housing Landlord for nearly 4 years now. Having implemented our Low Code platform, CXM360, Tenant Portal and Tenant App the landlord has taken a strategic approach to their Digital Transformation journey and are clearly reaping the rewards. With an ever-evolving product portfolio and a digital partner with a thirst for innovation, we believe we are a perfect fit for the forward-thinking organisations within this exciting and dynamic sector.
Service Delivery for the Digital Age
In recent years, everyone’s been ditching traditional forms of communication for the digital world. We’ve been teaming up with various organisations to create wickedly efficient digital solutions that make transforming online a piece of cake. It’s seriously faster and easier than ever before.
Learn more about our approach…
One Platform to
Rule Them All
Forget juggling multiple disconnected systems. With Low Code, you can easily join all your workflows into one integrated system. Create a better customer experience while improving the perception of your brand.
You’ll have access to all the operational features you’ll ever need, plus the freedom to customise it to your heart’s content. And don’t worry about the future. You can add more modules and workflow as your requirements grow.
So, get ready to combine all your manual systems into one unified Low Code Digital Platform. It’s like magic but without the sequins.
Self-Service Portals
Self-service portals give your customers round-the-clock access to their information, data, and enquiries. They can also make online payments and access digital workflows. And all of this happens in your very own branded digital portal. Smooth.
Any Device, Any Time
Everyone can get what they need wherever they are. It’s like a match made in tech heaven for customers and staff, making life easier and enabling remote and hybrid work.
Secure and GDPR Compliant
Your digital solution will be secure and GDPR compliant, protecting your company and customer data. Our solutions come from top-notch UK data centres that are Tier3+ certified.
Lightning Fast Response
When your customers make contact, they’ll get an immediate acknowledgement. Their request is pointed to the correct department so they get what they need when they need it. Plus, they’ll be kept in the loop with updates on their cases as they move through your smooth workflows.
