Meritec have a strong history of working with Councils, Social Landlords & Central Government departments for over 27 years.
Our experience in the Public Sector means we understand the challenges and have developed specific solutions to meet these.
Proud to have been serving the Public Sector since 1996
Meritec have a strong history of working with Councils, Social Landlords & Central Government departments for over 27 years.
Our experience in the Public Sector means we understand the challenges and have developed specific solutions to meet these.
Digital Transformation solutions for the Public Sector
Carefully considered functionality
This desire to improve workflows, operational efficiencies and customer experience is not unique to local authorities and housing associations, in fact many areas of the public and private sector are looking into similar ways to achieve these objectives. In addition, by achieving all of these elements organisations are naturally dramatically reducing operational costs, which for public sector organisations can be significant.
Process efficiency
Our approach, when developing any new functionality or software module, is to focus on the process flow and speed to make it as efficient as possible – eradicating clunky steps, meeting volume demands, eradicating failures, automating wherever possible, enhancing cross function communication and information sharing and driving unnecessary costs out of the process. This is relevant to any public or private sector organisation.
Exciting solutions
There are certain elements of Meritec’s existing solution portfolio which lend themselves very well to delivering wider public sector benefits and savings – such as CXM:360, Digital Portals, Self-service Web-forms, Room/Resource Booking and the Information Governance module. However, other more specific task/departmental requirements can be built from “the ground up” easily, due to the low code nature of the platform and the ease with which it can integrate with third-party systems.
Carefully considered functionality
This desire to improve workflows, operational efficiencies and customer experience is not unique to local authorities and housing associations, in fact many areas of the public and private sector are looking into similar ways to achieve these objectives. In addition, by achieving all of these elements organisations are naturally dramatically reducing operational costs, which for public sector organisations can be significant.
Process efficiency
Our approach, when developing any new functionality or software module, is to focus on the process flow and speed to make it as efficient as possible – eradicating clunky steps, meeting volume demands, eradicating failures, automating wherever possible, enhancing cross function communication and information sharing and driving unnecessary costs out of the process. This is relevant to any public or private sector organisation.
Exciting solutions
There are certain elements of Meritec’s existing solution portfolio which lend themselves very well to delivering wider public sector benefits and savings – such as CXM:360, Digital Portals, Self-service Web-forms, Room/Resource Booking and the Information Governance module. However, other more specific task/departmental requirements can be built from “the ground up” easily, due to the low code nature of the platform and the ease with which it can integrate with third-party systems.
Agile & Future Proof
Many of our customers are embracing the power & agility of Low Code as a strategic enabler within their organisation. By training in-house officers / resources to be able to configure & support custom digital workflows, you can rest assured that you are in a strong position to manage not only the challenges of today, but those that emerge in the future.
What our customers are saying:
Keep doing what you are doing! Great team, great approach – approachable, professional and technically capable. Nothing is too much trouble. Looking forward to what we can achieve with the new platform as we progress into phase two.
Anna Bainbridge, Digital Transformation Manager (Livin Housing)
Adopting the Meritec low code Digital Platform has enabled the Council to terminate one or more cost streams by migrating to a more modern and cost-effective solution that enables true digital working and provides the facility to extend the digital experience as far and wide as the Council chooses.
Jill Baker, Business Manager: Customer Services (Newark & Sherwood District Council)
Meritec have been great to work with and we have found they deliver a professional service with consistent high-quality standards and they embrace the guidance we present them with to maintain our work continuity. The staff are very friendly, knowledgeable and have felt like part of our team rather than a distant relationship.
Marcus Lee, Senior Customer Services Officer (People) (Rydale District Council)
Working very closely with Meritec helped us to implement an effective digital workflow to streamline and simplify our Waste Management processes. Introducing ESB has saved us significant time and effort, and we now have a platform to continue to build and improve our services going forward.
Andy Kirk, Business Manager: Waste, Litter & Recycling (Newark & Sherwood District Council)
Meritec’s FOI module provides a user friendly platform for managing a range of requests for information. The support offered by Meritec throughout the entire development allowed us to go live ahead of our original deadline, and the ongoing support since then has been excellent.
David Clarke, Information Governance Officer (Newark & Sherwood District Council)
What our customers are saying:
Keep doing what you are doing! Great team, great approach – approachable, professional and technically capable. Nothing is too much trouble. Looking forward to what we can achieve with the new platform as we progress into phase two.
Anna Bainbridge, Digital Transformation Manager (Livin Housing)
Adopting the Meritec low code Digital Platform has enabled the Council to terminate one or more cost streams by migrating to a more modern and cost-effective solution that enables true digital working and provides the facility to extend the digital experience as far and wide as the Council chooses.
Jill Baker, Business Manager: Customer Services (Newark & Sherwood District Council)
Meritec have been great to work with and we have found they deliver a professional service with consistent high-quality standards and they embrace the guidance we present them with to maintain our work continuity. The staff are very friendly, knowledgeable and have felt like part of our team rather than a distant relationship.
Marcus Lee, Senior Customer Services Officer (People) (Rydale District Council)
Working very closely with Meritec helped us to implement an effective digital workflow to streamline and simplify our Waste Management processes. Introducing ESB has saved us significant time and effort, and we now have a platform to continue to build and improve our services going forward.
Andy Kirk, Business Manager: Waste, Litter & Recycling (Newark & Sherwood District Council)
Meritec’s FOI module provides a user friendly platform for managing a range of requests for information. The support offered by Meritec throughout the entire development allowed us to go live ahead of our original deadline, and the ongoing support since then has been excellent.
David Clarke, Information Governance Officer (Newark & Sherwood District Council)
Join the automation revolution
Our friendly team will guide you through the process of how business process automation can transform your business into a well-oiled machine that delivers more output from less input.
Join the automation revolution
Our friendly team will guide you through the process of how business process automation can transform your business into a well-oiled machine that delivers more output from less input.