If the jumble of disconnected, manual systems in your departments feels like navigating a maze in the dark, you’re far from alone. The headache of scattered paperwork, error-prone data input, and siloed systems are common speed bumps for businesses in all sectors – from construction and logistics to professional services and facilities management. What is…
Introduction As the leader of an SME, you may have heard of the term “Digital Transformation”. Frankly, if you haven’t, then where have you been? Digital Transformation has been with us for many years now, and you’ve possibly pigeonholed it as something for the big companies to worry about. And that’s partially true. Some larger…
Navigating the world of customer management can feel like being lost in a maze of acronyms and tech jargon. Amid the confusion, two phrases often crop up: CRM (Customer Relationship Management) and CXM (Customer Experience Management). At Meritec, we believe in cutting through the confusion and providing straightforward solutions to help your business thrive. Today,…
In this blog post we look at the main advantages that SME’s can gain from adopting a Digital Transformation strategy. Small and medium-sized enterprises (SMEs) are the backbone of many economies worldwide. However, these businesses often struggle to keep up with larger companies due to limited resources, including financial, technological, and human. This is where…
Imagine a world where updating your business processes didn’t resemble a committee meeting about committee meetings. No more endless back-and-forths with IT departments. No more waiting for that one code-savvy employee to have a free moment. In steps Low Code from Meritec, waving a magic wand over your business’s operational woes. It’s a revolution that…
In this article Meritec look at the potential impacts that poor or sub-standard customer service can have on a brands reputation and the moral of it’s employees. Providing good customer service should be a priority for any organisation. When customers are happy, they are less likely to complain, making life more pleasant for your teams.…
CRM stands for Customer Relationship Management and often refers to the system an organisation uses to record interactions with customers and analyse data. The purpose of a CRM is to collect data that can be used to better serve customers. What is a CRM? CRMs are often viewed as a tool for sales and marketing…
Introduction Every growing business encounters the issue of an ever-increasing number of individual systems that have evolved over time. They create a hodgepodge of spreadsheets, manually based systems, and various tools, all working towards the same goal but not in harmony. It’s common knowledge that such systems lead to reduced efficiency, increased costs and can…
This post explores how you can further enhance your Digital Transformation journey by integrating with a Dynamic Scheduling solution.. LET DYNAMIC SCHEDULING HANDLE YOUR COMPLIANCE APPOINTMENTS Digital transformation can be driven from within your organisation, such as improving productivity – and from the wider sector itself, such as new regulation. If you’re responsible for a diverse…
Fraud is currently the most common crime in England and Wales, accounting for almost 40% of all crimes reported. It’s estimated that the UK loses around £190 billion to fraud each year, and £1.8 billion of this figure can be attributed to housing tenancy fraud alone. When you consider the scale of the problem and…