In this blog post we look at the main advantages that SME’s can gain from adopting a Digital Transformation strategy. Small and medium-sized enterprises (SMEs) are the backbone of many economies worldwide. However, these businesses often struggle to keep up with larger companies due to limited resources, including financial, technological, and human. This is where…
In this article Meritec look at the potential impacts that poor or sub-standard customer service can have on a brands reputation and the moral of it’s employees. Providing good customer service should be a priority for any organisation. When customers are happy, they are less likely to complain, making life more pleasant for your teams.…
CRM stands for Customer Relationship Management and often refers to the system an organisation uses to record interactions with customers and analyse data. The purpose of a CRM is to collect data that can be used to better serve customers. What is a CRM? CRMs are often viewed as a tool for sales and marketing…
This post explores how you can further enhance your Digital Transformation journey by integrating with a Dynamic Scheduling solution.. LET DYNAMIC SCHEDULING HANDLE YOUR COMPLIANCE APPOINTMENTS Digital transformation can be driven from within your organisation, such as improving productivity – and from the wider sector itself, such as new regulation. If you’re responsible for a diverse…
Fraud is currently the most common crime in England and Wales, accounting for almost 40% of all crimes reported. It’s estimated that the UK loses around £190 billion to fraud each year, and £1.8 billion of this figure can be attributed to housing tenancy fraud alone. When you consider the scale of the problem and…
The business world doesn’t stand still, and organisations need to adapt and progress if they want to thrive. Reinvention, transformation, evolution – these things might sound daunting, but they don’t have to be. Change is exciting, especially when it makes things better for your employees and customers. The key to effective change is understanding what…
There’s no denying that digital transformation and automation makes a business more efficient, but that’s not the only benefit. Automation can improve customer experience, enable your teams to do their jobs more effectively, and save you money. But one of the less talked about benefits of digital transformation is its impact on your reputation. Here…
Business growth means extra costs, right? After all, you can’t process additional orders if you haven’t got the staff to fulfil them. You can’t take on extra clients if you haven’t got people to manage their needs. So you need to grow your team. And that means high recruitment and training costs, additional employee salaries,…
Customer expectations have changed. We still love the personal touch and want the ability to speak to a human when we need to, but we also like having a self-serve option. Think about how you interact with your bank, your favourite retailer, or your local council. The days of standing in line to open a…
Business Process Automation, or BPA, is a phrase that is becoming more and more prevalent in the SME business world. It is no real surprise, with the current bleak economic outlook and tough trading conditions we are facing, that SMEs are looking at their internal efficiencies to discover where “marginal gains” can provide them with…