A custom built CRM that is developed to meet your exact workflow requirements.
Integrating data from multiple courses to give you a 360 degree view of your customers.
CXM360: Streamlining Customer Management
Customer Experience Management
Navigating the world of customer management can feel like being lost in a maze of acronyms and tech jargon. Amid the confusion, two phrases often crop up: CRM (Customer Relationship Management) and CXM (Customer Experience Management).
At Meritec Ltd, we believe in cutting through the confusion and providing straightforward solutions to help your business thrive.
CXM: A Holistic, Future-Facing Approach
CXM isn’t about transactions. It’s about the journey. It’s about managing your customers’ entire experience, from the first click on your website, the initial purchase, to the post-sale service. In doing so, a company can build bonds and foster loyalty by understanding and improving these touchpoints.
But, a key advantage of CXM is its ability to bring disparate legacy systems together. Instead of wrestling with several spreadsheet-based systems, businesses can consolidate their data into one unified platform. We know what you’re thinking—”Great for the business, but what about the customers?” Well, that’s the beauty of it all: with CXM, your customers get a better experience, too.
With a CXM, customers get more control. Imagine your customers being able to manage their accounts, accessing portals and dashboards that give them all the info they need — whenever they want it. This easy accessibility strengthens customer trust and massively improves their overall experience.
CXM360: Streamlining Customer Management
Customer Experience Management
Navigating the world of customer management can feel like being lost in a maze of acronyms and tech jargon. Amid the confusion, two phrases often crop up: CRM (Customer Relationship Management) and CXM (Customer Experience Management).
At Meritec Ltd, we believe in cutting through the confusion and providing straightforward solutions to help your business thrive.
CXM: A Holistic, Future-Facing Approach
CXM isn’t about transactions. It’s about the journey. It’s about managing your customers’ entire experience, from the first click on your website, the initial purchase, to the post-sale service. In doing so, a company can build bonds and foster loyalty by understanding and improving these touchpoints.
But, a key advantage of CXM is its ability to bring disparate legacy systems together. Instead of wrestling with several spreadsheet-based systems, businesses can consolidate their data into one unified platform. We know what you’re thinking—”Great for the business, but what about the customers?” Well, that’s the beauty of it all: with CXM, your customers get a better experience, too.
With a CXM, customers get more control. Imagine your customers being able to manage their accounts, accessing portals and dashboards that give them all the info they need — whenever they want it. This easy accessibility strengthens customer trust and massively improves their overall experience.
Top 5 benefits of CXM360:
1. Works how you work
Don’t change how your processes work to meet the requirements of off-the-shelf software: have custom workflows that works for you.
2. From lead through to job / service delivery
Most CRM’s stop when an opportunity has been won. With a Meritec CXM360 you can continue straight into service / job delivery, all on the same platform!
3. Data from multiple systems all in one place
Integrate with any number of 3rd-party system’s or datasources and get realtime access to all the data in your business.
4. Low Code
As all of our solutions are delivered on our unique Low Code platform, when you inevitably need to change your processes / workflows or add new ones, there is no limit to what can be achieved.
5. Omni-channel data feeds
With an ever-growing number of contact channels, let them all be handled in one single platform and follow the same defined workflows.
Top 5 benefits of CXM360:
1. Works how you work
Don’t change how your processes work to meet the requirements of off-the-shelf software: have custom workflows that works for you.
2. From lead through to job / service delivery
Most CRM’s stop when an opportunity has been won. With a Meritec CXM360 you can continue straight into service / job delivery, all on the same platform!
3. Data from multiple systems all in one place
Integrate with any number of 3rd-party system’s or datasources and get realtime access to all the data in your business.
4. Low Code
As all of our solutions are delivered on our unique Low Code platform, when you inevitably need to change your processes / workflows or add new ones, there is no limit to what can be achieved.
5. Omni-channel data feeds
With an ever-growing number of contact channels, let them all be handled in one single platform and follow the same defined workflows.
Join the automation revolution
Our friendly team will guide you through the process of how business process automation can transform your business into a well-oiled machine that delivers more output from less input.
Join the automation revolution
Our friendly team will guide you through the process of how business process automation can transform your business into a well-oiled machine that delivers more output from less input.