Navigating the world of customer management can feel like being lost in a maze of acronyms and tech jargon. Amid the confusion, two phrases often crop up: CRM (Customer Relationship Management) and CXM (Customer Experience Management). At Meritec, we believe in cutting through the confusion and providing straightforward solutions to help your business thrive. Today,…
Imagine a world where updating your business processes didn’t resemble a committee meeting about committee meetings. No more endless back-and-forths with IT departments. No more waiting for that one code-savvy employee to have a free moment. In steps Low Code from Meritec, waving a magic wand over your business’s operational woes. It’s a revolution that…
CRM stands for Customer Relationship Management and often refers to the system an organisation uses to record interactions with customers and analyse data. The purpose of a CRM is to collect data that can be used to better serve customers. What is a CRM? CRMs are often viewed as a tool for sales and marketing…
Back in 2019, before the words “pandemic”, “vaccine” and “lockdown” were at the forefront of everyone’s mind, Meritec won a contract with Derbyshire Dales District Council to help them deliver on their ambitious Digital Transformation aspirations. This was to be achieved by leveraging Meritec’s own unique Digital Platform and associated pre-built solutions. After being awarded…